Current location:world >>
Car buyers report poor performance
world985People have gathered around
IntroductionConsumers have encountered technical problems with imported luxury cars and domestically produced ne ...
Consumers have encountered technical problems with imported luxury cars and domestically produced new energy vehicles, with some issues proving difficult to solve, highlighting the importance of consumer protection, said an industry expert.
A car owner surnamed Lu bought a Lincoln Navigator luxury SUV in Zhengzhou, Henan province, in May for 1.1 million yuan ($153,000).
Lu said that after the purchase, the car has experienced problems such as damaged seats, engine malfunctions and false alarm prompts of its auxiliary driving function.
He made multiple complaints and reports to Lincoln's customer service, and called the hotline more than 200 times, but the issues weren't resolved by the company or the local Lincoln 4S store.
Lu said the 4S store initially admitted that there was a problem with the car, but later denied any problems. Lu said that in the latter half of last year, both parties communicated with relevant departments on the matter of third-party testing, but no progress was made, despite the 4S dealership saying it accepted identification by third-party testing agencies.
Xia Hailong, a lawyer from Shanghai Excellence Law Firm, said the car owner has negotiated with the manufacturer multiple times, and no agreement has been reached on whether the vehicle has quality issues. The car owner can consider litigation procedures, and basic factual disputes regarding whether the vehicle has quality issues that can be confirmed through appraisal.
"The roles that regulatory authorities need to undertake include safeguarding consumer rights, promoting fair transactions and ensuring product qualities," said Lu Jing, partner and managing director of consultancy Frost &Sullivan China.
He added that regulatory authorities should require car manufacturers to increase transparency, including accurate disclosure of car performance data, prices and any important information that may affect consumers' purchasing decisions.
"Authorities can provide efficient complaint channels and quick dispute resolution solutions to improve consumer rights protection mechanisms. It is recommended that regulatory agencies implement regular product quality inspections, strengthen supervision of automotive manufacturing and maintenance services, and ensure the authenticity and transparency of product information," Lu Jing said.
Meanwhile, with the popularization of NEVs in China, some car owners have been anxious about battery range, one of the important performance indicators of NEVs.
It was reported that domestic vehicle maker Xpeng, and the new Ora Good Cat, which is affiliated with Chinese auto brand Great Wall Motor, falsely indicated battery ranges.
An Xpeng car owner surnamed Wang said that during the Spring Festival holiday this year, his car ran out of battery power after driving about 350 kilometers, and he had to call for a highway rescue.
Wang said the actual range is about 55 percent of the official range indicated by the manufacturer. Some other car owners said that in winter, when it is snowing or when the air conditioning is on, the battery performance would be worse.
"Implementing measures to value consumer protection and strengthen regulations will help improve consumer satisfaction and trust, and it is also key to promoting the healthy and sustainable development of the automotive industry," Lu of Frost &Sullivan said.
Tags:
Reprint:Friends are welcome to share on the Internet, but please indicate the source of the article when reprinting it.“Stellar Site news portal”。http://guinea-bissau.campingcolorado.net/content-13b299894.html
Related articles
Saudi Arabia is going to sponsor the WTA women's tennis rankings under a new partnership
worldNEW YORK (AP) — Saudi Arabia’s move into tennis will now include a multiyear deal to sponsor the WTA ...
【world】
Read moreUS NSA, Saudi Arabia crown prince meet to discuss 'semi
worldDUBAI, United Arab Emirates (AP) — President Joe Biden’s national security adviser met early Sunday ...
【world】
Read moreMateta's hat trick helps Crystal Palace rout Aston Villa 5
worldLONDON (AP) — Jean-Philippe Mateta’s hat trick capped off an emphatic 5-0 victory for Crystal Palace ...
【world】
Read more
Popular articles
- Iran helicopter crash that killed President Raisi could reverberate across the Middle East
- Ramos homers, Hicks earns 4th win as Giants beat Rockies 4
- Disneyland character and parade performers in California vote to join labor union
- F1 Imola Grand Prix: Max Verstappen holds off Lando Norris to win Emilia Romagna and extend F1 lead
- Cruise worker 'murders newborn son on board ship': Shocked co
- Elizabeth Debicki cuts a chic figure in sheer lace blouse as she promotes The Crown in Los Angeles
Latest articles
What's next for Iran after death of its president in crash?
Guimaraes caps Newcastle win at Brentford in Premier League with bucket
At Vermont State University, Max the cat is now a 'doctor of litter
Brazil's Cavalhadas festival celebrates victory of Iberian Christian knights over the Moors
Kevin Pillar gets 1,000th career hit in Angels' win at Texas
Elizabeth Debicki cuts a chic figure in sheer lace blouse as she promotes The Crown in Los Angeles
LINKS
- Woman reveals horror of being sexually abused by her cousin's fiancé, 26, when she was 12 years old
- Macron sets Ukraine war as top priority as China's Xi Jinping arrives in France
- With college football drama behind him, Devontez Walker eager to show his talent with Baltimore
- Janet Jackson to play 2024 Essence Fest instead of the Smoothie King Center this summer
- Liam Gallagher rents swanky £17,000
- Defending national champion LSU boosts its postseason hopes with series win against Texas A&M
- Danish King Frederik and his Australian
- Yadav unbeaten ton helps Mumbai end losing streak in IPL
- 2 killed when a small plane headed to South Carolina crashes in Virginia, police say
- Neighbour leaves furious 94